Refunds and Returns Policy
Effective Date: 24 January 2025
At Digital By Dana, we are committed to delivering high-quality digital marketing solutions tailored to the needs of small business owners. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and the resolution of concerns related to our digital products. Please read this policy carefully before purchasing any of our services.
- Scope of the Policy
This Refunds and Returns Policy applies to all digital products and services purchased from Digital By Dana through our website, DigitalByDana.com. Due to the nature of digital products, returns are not applicable; however, we aim to ensure your satisfaction through refunds or corrections if the terms below are met.
- Refund Eligibility
Refunds may be issued under the following conditions:
Non-Delivery of Services: If the digital service you purchased was not delivered as agreed due to an error on our part, you are eligible for a full refund.
Major Defects or Errors: If the delivered product contains significant defects or errors that render it unusable and we are unable to resolve the issue within a reasonable timeframe, a refund may be issued.
Incorrect Product: If a product or service delivered does not match what was purchased, a refund may be processed.
Cancellation: If you cancel your order before the work has begun, a full refund will be issued. Once work has commenced, a partial refund may be considered based on the progress made.
- Refund Exclusions
Refunds will not be provided under the following circumstances:
Change of Mind: If you decide you no longer want the product or service after it has been delivered as agreed.
Failure to Provide Required Information: If delays or issues arise because you failed to provide necessary information or approvals on time.
Custom Work Approval: If you approved the final version of a custom product or service and later wish to make changes.
Third-Party Costs: Refunds will not include third-party costs (e.g., paid advertising budgets) once they have been spent as part of the service.
- Refund Process
To initiate a refund request, please follow these steps:
Contact Us: Send an email to danak@inbox.lv with the subject line “Refund Request.” Include your name, order details, and the reason for your request.
Provide Supporting Evidence: Attach any relevant documentation (e.g., screenshots, correspondence, or proof of payment) to help us evaluate your request.
Review Process: Once we receive your request, we will:
Acknowledge your email within 2 business days.
Review the request and respond with a decision within 10 business days.
Refund Approval: If your refund is approved, the amount will be credited back to your original payment method within 14 business days of approval.
Revisions as an Alternative: In some cases, we may offer to correct or revise the delivered product as an alternative to a refund.
- Fees or Costs Involved
Refunds will be issued minus any applicable administrative or processing fees if:
Third-Party Costs: Refunds exclude any expenses incurred for third-party services already utilized.
Partial Work Completed: If a refund request is made after partial completion, the amount refunded will be proportionate to the remaining work undone.
- Customer Responsibilities
Provide Accurate Information: Ensure that all required information is submitted correctly and on time.
Review Deliverables: Promptly review and approve drafts or deliverables to ensure satisfaction.
- Contact Information for Support
If you have any questions or need assistance regarding this Refunds and Returns Policy, please contact us:
Email: danak@inbox.lv
Website: DigitalByDana.com
Response Time: We aim to respond to all inquiries within 2 business days.
- Amendments to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised effective date.
Thank you for choosing Digital By Dana. We value your trust and look forward to supporting your digital marketing needs.